Privacy Policy for Harrington Road (www.harringtonroad.com.au)
Effective Date: 10-Oct-2024
Last Updated: 19-July-2026
Harrington Road Pty Ltd (ABN 71 687 993 522), operates the Harrington Road service and in this policy “Harrington Road”, “we”, “us” and “our” refer to that company. We help people through property and life transitions, often at difficult moments, and we understand that the information you share with us is personal and sometimes sensitive. Protecting it matters to us.
This policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices and rights you have. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or providing us with your information, you agree to the practices described here. If anything is unclear, please contact us using the details at the end.
The personal information we collect depends on how you interact with us. It may include:
Because of the nature of what we do, you may sometimes share sensitive information with us, such as health information relating to you or a family member. We only collect sensitive information with your consent and where it is reasonably necessary to provide our service, and we give it the higher level of protection required under the Privacy Act.
We collect personal information directly from you wherever we can, for example when you complete a form on our website, contact us, or work with us during a transition. We may also collect it from people acting on your behalf, such as a family member, executor, or a referral partner like a solicitor, financial adviser, aged care coordinator or real estate agent, where they have your authority to share it.
We collect technical website information through cookies and similar tools, described below.
We use your personal information to:
We only use your information for the purpose you gave it to us, for a directly related purpose you would reasonably expect, or where you have consented.
Where you have agreed, we may send you marketing communications by email or SMS, such as newsletters, resources and updates about our service. Every marketing message includes a simple way to unsubscribe, and you can opt out at any time by using that link, replying to ask us to stop, or contacting us directly. Once you opt out, we will stop sending you marketing communications, though we may still need to contact you about a service you are actively receiving.
We do not sell or trade your personal information. We may share it with:
Some of the providers and people we work with are located outside Australia, or store information on servers outside Australia. This means your personal information may be stored in, or accessed from, other countries, currently including the United States (through platforms such as our CRM, email, and advertising tools) and the Philippines (through contractor support). Where your information is disclosed overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.
Our website uses cookies and similar technologies to help it work properly, to remember your preferences, and to understand how visitors use the site so we can improve it. You can manage or disable cookies through your browser settings, though some parts of the site may not work as well if you do. For more detail, please see our Cookie Policy.
We take the security of your information seriously and use reasonable measures to protect it from misuse, loss, and unauthorised access, modification or disclosure. These include access controls, secure systems, and regular review of how we handle data. No method of storage or transmission is completely secure, but we work to protect your information and to respond appropriately if a problem ever arises.
We keep your personal information only for as long as we need it for the purposes described in this policy, or as required by law, and then take reasonable steps to destroy or de-identify it.
You have the right to ask for a copy of the personal information we hold about you, and to ask us to correct it if it is wrong or out of date. Contact us using the details below and we will respond within a reasonable time. There is normally no charge, and if we ever cannot give you access, we will explain why.
If you have a concern about how we have handled your personal information, please contact us first using the details below so we can try to put it right. We take complaints seriously and will respond as quickly as we can.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au, which oversees privacy in Australia.
We may update this policy from time to time to reflect changes in how we work or in our legal obligations. The current version will always be published on this page, with the effective date shown at the top.
If you have any questions, requests, or concerns about this policy or your personal information, please contact us:
Harrington Road Email: [email protected] Phone: 0268 000 266 Website: www.harringtonroad.com.au
This Privacy Policy was last updated on 19-July-2026.